HPE NonStop / Tandem Troubleshooting Support

NonStop Diagnostic Support

Analysis and guided troubleshooting for HPE NonStop / Tandem environments.

When a NonStop environment shows alerts related to Pathway, TMF, disks, spooler, Guardian files, or connectivity, the challenge is not only running commands—it is knowing what to check first, what not to touch, how to interpret the evidence, and when to escalate safely.

Request Initial Diagnosis View Services

When every minute matters, evidence matters too.

In critical environments, messages such as STOPPED-HARDDOWN, SERVERCLASS BUSY, AUDITTRAIL FULL, SECURITY VIOLATION, COLLECTOR FULL, FILE NOT FOUND, or long active transactions can create immediate pressure. Our service helps teams organize symptoms, review command outputs, identify possible causes, document risks, and prepare safe next steps.

What we do

We provide remote technical analysis and structured troubleshooting guidance for common HPE NonStop / Tandem operational issues. We help you understand what the outputs are saying, which commands to review next, what risks to avoid, and how to prepare a clear escalation package for your internal teams or vendor support.

  • Review symptoms and technical outputs
  • Identify likely problem areas
  • Recommend safe next commands
  • Explain command results in plain technical language
  • Prepare incident notes and escalation summaries
  • Help build basic runbooks for recurring issues

Areas we cover

A structured review across the components most often involved in NonStop incidents.

Pathway / Serverclasses

Queue depth, busy servers, stopped serverclasses, abends, TCP/TERM issues, deployment-related failures.

TMF / Audit Trails

Audit trail usage, long transactions, possible locks, TMF degraded states, transaction recovery concerns.

Disk / Storage

Harddown paths, bad sectors, disk space, broken files, degraded disk access and storage alerts.

Spooler / Reports

Jobs not printing, devices stopped, print processes down, collectors full, held jobs and report troubleshooting.

Guardian Files / FUP

Security violations, missing files, ownership, open files, file dependencies and basic Guardian file checks.

MEDIACOM / Restore

Understanding file catalogs, tape files, generations, and safe Guardian file recovery planning.

Connectivity / TCP/IP

Basic review of TCP/IP, Telserv, Pathway TCPs, terminals and external connectivity symptoms.

Batch / Processes / Priority

Batch impact, runaway processes, priority issues, open transactions and production workload conflicts.

How the diagnosis works

  1. 1

    Share the symptom

    Describe the alert, error, or unexpected behavior you observed.

  2. 2

    Provide command outputs or error messages

    Send sanitized text, screenshots, or logs related to the incident.

  3. 3

    We analyze the evidence

    We review the outputs against known patterns and likely causes.

  4. 4

    You receive a structured diagnosis

    A clear written summary of findings, risks, and recommended next steps.

  5. 5

    You decide the next action with your internal team

    You remain in control of any change, escalation, or vendor engagement.

We do not need direct production access for an initial review. In most cases, you can share sanitized outputs, error messages, screenshots, or incident notes.

What you receive

Symptom summary
Commands reviewed
Output interpretation
Likely causes
Risk notes
Safe next steps
Escalation recommendation
Incident summary for documentation

Common issues we can help analyze

  • Serverclass queue depth is high
  • Serverclass abending after deployment
  • TMF audit trail is nearly full
  • Long active transactions or possible locks
  • Disk primary path harddown
  • Volume almost full
  • Spooler job stuck in HOLD or READY
  • Collector full
  • Guardian file security violation
  • File not found after deployment
  • Restore planning with MEDIACOM
  • TCP/IP or Telserv connectivity symptoms
  • Batch process affecting online performance
  • Runaway process or priority conflict

Packages

Output Review

From $149

Best for a single, well-defined question, error message, screenshot, or command output.

  • One reported issue
  • Up to 5 sanitized outputs or screenshots
  • Short written diagnosis
  • Likely cause and risk notes
  • Recommended next commands
  • 24–48 hour turnaround
Select Output Review

Guided Troubleshooting Session

From $275

Best for teams that want a live, command-by-command review of one technical area.

  • 60–75 minute remote session
  • One technical area
  • Live output interpretation
  • Safe next-step recommendations
  • Follow-up summary
Select Guided Session

Incident Analysis Report

From $450

Best for incidents involving more than one subsystem, such as Pathway, TMF, disk, spooler, Guardian files, or connectivity.

  • Up to 3 related components
  • Up to 15 outputs/screenshots
  • Timeline reconstruction
  • Possible root cause mapping
  • Risk assessment
  • Escalation-ready report
Select Incident Report

Runbook Builder

From $750

Best for recurring operational issues that need a repeatable troubleshooting procedure.

  • Custom troubleshooting runbook
  • Commands and expected outputs
  • Interpretation notes
  • What not to do
  • Escalation criteria
  • Validation checklist
  • PDF or Markdown delivery
Select Runbook

Monthly Diagnostic Retainer

From $1,200/month

Best for teams that need recurring diagnostic support, output interpretation, incident documentation, and runbook maintenance.

  • Up to 5 output reviews per month
  • Priority response during agreed support hours
  • Monthly operational health review
  • Up to 2 minor runbook updates per month
  • Incident documentation support
  • Escalation-ready technical summaries
Select Monthly Retainer

Pricing depends on scope, urgency, number of outputs, required documentation, and whether the review is asynchronous or live. Emergency or after-hours requests may require a custom quote.

This service supports technical analysis and decision-making. Production changes must follow the customer’s internal approval, change management, and security procedures.

Secure Payment

Select a service package or enter a custom amount after your scope has been reviewed.

Please submit payment only after confirming the service scope, availability, and delivery expectations.

This service supports technical analysis and decision-making. Production changes must follow the customer’s internal approval, change management, and security procedures.

Independent technical analysis service. Not affiliated with Hewlett Packard Enterprise. HPE, NonStop, Tandem and related names are trademarks of their respective owners.

Safe, independent, and evidence-based

This is an independent technical analysis service. We are not affiliated with HPE. HPE, NonStop, Tandem, Guardian, Pathway and related names are trademarks of their respective owners. We do not perform unauthorized production changes. Destructive or high-impact actions such as PURGE, DELETE, RESET, STOP, RECOVER, ALTER, START or security changes must follow the customer’s internal approval process.

Start with a technical request

Share the affected area, urgency, and any sanitized command outputs or error messages. We will review the scope and recommend the safest next step.

Technical Request Form

The most detailed way to reach us. Describe the issue, attach sanitized outputs, and we’ll follow up with next steps.

Fill Out the Form

Schedule a Discovery Call

Prefer to talk it through first? Book a short call to review scope before submitting a technical request.

Schedule a 15-Minute Scope Review

Email

For direct written correspondence outside the form.

Email Support

Technical Request Form

Please remove passwords, personal data, customer data, account numbers, confidential business information, and sensitive hostnames/IPs before sharing screenshots or command outputs.